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What payment methods do you accept?
We accept all the major cards including Visa, Mastercard, Apple Pay, Google Pay, Amex, Maestro, Discover, and JCB.
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How can I contact customer support?
You can simply contact us via chat at the bottom of any page. If we are not available at the moment, simply ask us any question within the chat, leave your email and we will return to you shortly.
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How can I track my order?
You will be sent a tracking number along with a URL to track your order within 24-48 hours following your order.
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Is my personal information secure?
Yes. We don't share your name, address and any other information with 3rd parties. We also don't have access to your card information. Your payment information is processed by the payment processor and it is strictly prohibited for them to share your payment and is strictly regulated.
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How does shipping work? Do you ship internationally?
We offer free worldwide shipping and it takes approximately a week for your order to be delivered. This period may be between 5 to 12 days depending on where you are located in the world.
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How do I use promo codes or coupons?
You can simply use your coupon code at the checkout for any product that has that particular code valid.
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What is your return policy?
If the item you ordered is delivered with a defect, then, you will be refunded fully. You would need to contact us regarding the issue and then, ship back to the manufacturer. Then, you will either be sent a new product or fully refunded.
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What services do you offer?
Awaynear offers a wide range of web and mobile design, development, marketing and business services. Basically, we can take a role at any stage from building a company by design, development and fundraising to growing it with alternative marketing and business solutions such as social media management, SEO, PPC, content marketing, influencer marketing, etc. If you have a project to build and/or grow, you can schedule a free consultation: https://calendly.com/awaynear/30min
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How do I contact customer support?
You can simply contact us via chat at the bottom of any page. If we are not available at the moment, simply ask us any question within the chat, leave your email and we will return to you shortly.
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How does the Awaynear process work?
We follow the below method to create the most productive and custom solution process for our clients. As we receive your initial contact and project details, we schedule a free consultation meeting by schedule time and date via: https://calendly.com/awaynear/30min We ask you all the questions that we systemically ask to our clients while listening and noting down your concept, objectives, business, and vision. We start your project as we receive the confirmation from your side regarding the steps, pricing, and timeline. We update you regularly via Google Drive folder we assign for your project so that you can check the progress made at will. We schedule weekly updates and we give you the opportunity to give us feedback regarding the progress so that we move forward accordingly. We finalize your work and make any iterations as needed. We maintain your project as needed for up to 3 months if your project is web or mobile-based development.
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How will we communicate and collaborate during the project?
We have weekly updates regarding the progress. We schedule brief meetings once a week, if needed. The Google Drive folder assigned to your project is to have all the updates and collaboration tools so that we receive your feedback instantly.
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How do you determine pricing?
Our prices are competitive and affordable in comparison with the same quality and field of work. We do our best to offer affordable services for entrepreneurs and startups around the world.
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What sets your agency apart from others?
Turn-key Solutions. Awaynear offers a wide range of digital design, development and marketing turn-key solutions that can be used to build and grow any online business. Custom Solutions. We listen and build alternative and creative solutions that build and grow your company with design thinking in mind. We Become Your Partner in Success. We don't just see the projects as a work to be completed. Instead, we listen to our clients' objectives and vision and we work onto building the custom solution they need for success as if it is our own project.
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What is the timeline for completing a project?
Awaynear always keep its clients up to date and we take objectives and deadlines very seriously while making sure projects run smoothly. If your project is a custom project, then, we will discuss the duration during our initial call. If your project is a standard project, then, it will take the time as mentioned in the respective package.
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