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What payment methods do you accept?
We accept all the major cards including Visa, Mastercard, Apple Pay, Google Pay, Amex, Maestro, Discover, and JCB.
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How can I contact customer support?
You can simply contact us via chat at the bottom of any page. If we are not available at the moment, simply ask us any question within the chat, leave your email and we will return to you shortly.
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How can I track my order?
You will be sent a tracking number along with a URL to track your order within 24-48 hours following your order.
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Is my personal information secure?
Yes. We don't share your name, address and any other information with 3rd parties. We also don't have access to your card information. Your payment information is processed by the payment processor and it is strictly prohibited for them to share your payment and is strictly regulated.
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How does shipping work? Do you ship internationally?
We offer free worldwide shipping and it takes approximately a week for your order to be delivered. This period may be between 5 to 12 days depending on where you are located in the world.
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How do I use promo codes or coupons?
You can simply use your coupon code at the checkout for any product that has that particular code valid.
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What is your return policy?
If the item you ordered is delivered with a defect, then, you will be refunded fully. You would need to contact us regarding the issue and then, ship back to the manufacturer. Then, you will either be sent a new product or fully refunded.
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How do I reach customer support?
You can contact us via the chat feature at the bottom of any page. If we are unavailable, leave your question and email in the chat, and we will get back to you shortly.
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What services does Awaynear provide?
Awaynear provides a comprehensive range of web and mobile design, development, marketing, and business services. We can assist at any stage, from building a company through design, development, and fundraising, to growing it with marketing solutions like social media management, SEO, PPC, content marketing, and influencer marketing. Schedule a free consultation to discuss your project: [https://calendly.com/awaynear/30min](https://calendly.com/awaynear/30min).
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How do I contact customer support?
You can simply contact us via chat at the bottom of any page. If we are not available at the moment, simply ask us any question within the chat, leave your email and we will return to you shortly.
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How will communication and collaboration be handled during the project?
We provide weekly updates on the project's progress and schedule brief meetings as needed. A Google Drive folder will be assigned to your project, containing all updates and collaboration tools, allowing for instant feedback and seamless communication.
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How do you determine pricing?
Our prices are competitive and affordable in comparison with the same quality and field of work. We do our best to offer affordable services for entrepreneurs and startups around the world.
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What makes Awaynear different from other agencies?
Awaynear stands out with our comprehensive turn-key solutions in digital design, development, and marketing, tailored to build and grow any online business. We offer custom solutions by listening to our clients' objectives and creating innovative strategies with design thinking. We become your partner in success, treating your project as our own and working diligently to achieve your vision.
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What is the typical timeline for completing a project with Awaynear?
At Awaynear, we prioritize keeping our clients informed and adhering to deadlines to ensure smooth project execution. For custom projects, we will discuss the specific timeline during our initial consultation. For standard projects, the timeline will be as specified in the respective package details.
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